Questions families often ask
Everything you need to know about BEEMS, so you can feel confident and at ease.
How easy is it to set up BEEMS?
BEEMS is designed for simple setup. Once your monitoring mat is connected and your account is set up, you can start using BEEMS in just a few simple steps. No special tools or technical expertise are required.
What can BEEMS help me monitor?
BEEMS helps families and Caregivers stay informed about a loved one's in-bed activities. This includes supported monitoring such as bed exits, in-bed activity, and timely alerts to help Caregivers stay informed.
What technology does BEEMS use?
BEEMS uses a monitoring mat and sensor technology to detect supported in-bed activities and provide updates through the BEEMS app. The system is designed to support everyday caregiving without requiring cameras or wearable devices.
Does the Bed User need to wear anything?
No. BEEMS does not require the Bed User to wear a watch, pendant, wristband, or any other device. The monitoring mat works discreetly, so there's nothing the Bed User needs to wear or remember before resting.
Does BEEMS require Wi-Fi?
Yes. BEEMS requires a stable internet connection and power to operate.
If internet connectivity or power is lost, weak, or unstable, BEEMS readings, live status, and alerts may be delayed, incomplete, unavailable, or missed.
What happens when the Bed User leaves the bed?
When BEEMS detects that the Bed User has left the bed, a 'Leave Bed' alert is triggered in the app. Assigned Caregivers receive a notification, helping them stay informed and respond accordingly.
Can I add my siblings or our household helper to the same account?
Yes. You can invite siblings, household helpers or other trusted Caregivers to the same BEEMS household. Each person should use their own BEEMS account, so access and alert activity can be managed individually. A household can currently have up to 3 Administrators and 3 Caregivers.
Is my family's health data private and secure?
All data is encrypted and stored securely. We never share your family's health data with third parties, advertisers, or insurers. For more details on how your data is handled, refer to our Privacy Policy.
Is BEEMS a medical device?
No. BEEMS is not a medical device.
BEEMS is an assistive monitoring tool designed to help caregivers stay informed. It is not intended to diagnose, treat, prevent, or manage any medical condition, and should not be used for medical or emergency decision-making.
What happens if I need to change or cancel my plan?
Upgrades take effect immediately. Downgrades or cancellations take effect at the end of your current Plan period.
If you cancel, follow the device return steps in the BEEMS app.
Early Termination Fees may apply to 6-Month or 12-Month Plans.
*See the Terms & Conditions for details.
What if I need help setting up BEEMS?
If you need assistance, our team is here to help.
You can contact us for support, or choose our optional Delivery & Setup service for professional installation.
Who is eligible for the promotional first-month price?
The promotional first-month price of S$9.90 is available to first-time subscribers only. Each BEEMS monitoring mat has a unique Mat ID and can only be registered once. Once a mat has been activated with the promotional offer, it is no longer eligible for the first-month promotion, even if the subscription is cancelled and restarted.
