Limited Hardware Warranty
Effective date: 1st August 2026
At BEEMS, we’re committed to keeping your monitoring service running smoothly. If the hardware supplied as part of your active BEEMS subscription develops a manufacturing fault, we’ll assess the issue and, where appropriate, repair or replace the affected hardware.
This policy applies only to hardware supplied by Rainbow Care Pte Ltd (“BEEMS”, “we”, “us”) as part of an active BEEMS subscription.
1. Hardware Covered
This policy applies to the BEEMS hardware supplied with your subscription, including:
- Monitoring mat
- IoT device
- Call bell
- Power adapter and supplied cables
This policy does not apply to the BEEMS mobile app, web application, cloud services, internet connectivity or third-party equipment.
2. Manufacturing Faults
If the supplied hardware develops a manufacturing fault during your active BEEMS subscription, please contact our support team.
After assessing the issue, we may, at our discretion:
- repair the hardware;
- replace the affected component; or
- replace the complete hardware set where appropriate.
Replacement hardware may be new or refurbished and will be functionally equivalent to the original.
3. What's Not Covered
This policy does not cover issues resulting from:
- accidental damage;
- misuse, abuse or neglect;
- unauthorised repairs, modifications or tampering;
- use outside the recommended operating conditions;
- liquid damage;
- fire, flooding, lightning or other events beyond our reasonable control;
- cosmetic damage that does not affect normal operation;
- damage caused by third-party accessories or power adapters not approved by BEEMS.
Hardware supplied by BEEMS remains our property unless otherwise stated.
4. BEEMS Care
Accidental damage is not covered under this Hardware Support & Replacement Policy.
Customers who have purchased BEEMS Care may be eligible for additional protection for accidental damage, subject to the terms of their BEEMS Care plan.
5. Connectivity & Power
BEEMS requires a stable Wi-Fi connection and continuous power supply to operate.
Issues caused by internet outages, poor Wi-Fi coverage, network configuration, mobile data services or power interruptions are not considered hardware faults and are not covered under this policy.
6. Monitoring Performance
BEEMS is an assistive care monitoring solution designed to support caregiver awareness.
Monitoring results and alerts may be affected by factors such as installation, environment, connectivity and usage conditions.
This policy covers hardware faults only. It does not guarantee the accuracy, completeness or availability of monitoring data, alerts or notifications.
7. How to Get Support
If you believe your BEEMS hardware is not functioning correctly, please contact our support team through the in-app chat or our Contact Us page.
To help us assist you more efficiently, please provide:
- your registered BEEMS account details;
- a description of the issue;
- photographs or videos of the hardware, where applicable; and
- any troubleshooting steps you have already taken.
Our team may guide you through basic troubleshooting before determining whether repair or replacement is required.
8. Our Responsibility
Our responsibility under this policy is limited to assessing, repairing or replacing the supplied hardware where appropriate.
To the fullest extent permitted by applicable law, we are not responsible for indirect, incidental or consequential losses arising from hardware failure, interruption of monitoring services or inability to receive alerts.
Nothing in this policy limits or excludes any rights you may have under applicable Singapore consumer protection laws.
9. Changes to this Policy
We may update this Hardware Support & Replacement Policy from time to time.
The latest version will always be available at http://www.beems.com.sg.
Last Updated: 27 July 2026